Ticketing Information

Passim is all ages, all the time.

Tickets to shows at Club Passim can be purchased in three ways: Online, by phone, or at our box office. We strongly encourage you to purchase your tickets online where you can view the seating chart and choose your seats/table.

Tickets go on sale to members of Club Passim a week before they go on sale to the general public. If you are not a member of Passim and would like to learn more, you can do so here.

Ticket sales made online or by phone stop at 3PM on the day of the performance. At that point, you may still purchase tickets but only in person, at our box office. The box office is located at 47 Palmer Street, the same location as the Club. Our box office is open everyday from 6:30PM-10PM. Tickets are available at the box office 90 minutes prior to each show unless it is sold out.

All tickets have a $2.65 ticket processing fee and a $1 preservation fee. The $2.65 ticket processing fee is waived for tickets purchased at our box office.

Our ticket office’s phone number is 617.492.7679. Please note that this phone is not located at our box office. This phone is answered Monday-Friday, 10am-6pm. If you call us outside of these times, then your call will be returned during office hours on the next business day.

We do not offer refunds on tickets. If you cannot attend a show after purchasing tickets and know somebody who would like to attend, provide them with your ticketing confirmation email.

A Passim gift card is perfect for your favorite music fan! Click here to purchase a gift card.

Frequently Asked Questions

Where should I park?
How do I purchase tickets? 
What should I do if I can’t make it to the show?
How do I get a refund? 
What should I do if my group is arriving at different times?
If I bought tickets for the early show, may I switch to switch to the late show (or vice versa)? 
I would like to use my member passes for a show. How do I reserve my seats?
How do I use my gift card to buy tickets?
What does “Will Call” mean? 
What should I do if I didn’t receive a confirmation email?
What should I do if I can’t print my confirmation email?
What is the difference between Dinner Seats and General Admission?
My confirmation email says “Table 14” and “General Admission.” Does this mean I’m sitting at a table or in general admission?
There are three of us in my party. Will someone else sit at the table with us?
There are five of us in my party. May we pull up an extra chair at our table?
I’m planning to eat dinner at the Club. Do I need to finish my meal before the show starts?
Where can I find the Veggie Planet menu?  
How do I find out if a show is canceled due to inclement weather?
May I bring my child to a show?

Where should I park?
Passim patrons receive an $8 flat rate at the University Place Garage, which is located at 124 Mount Auburn Street. Ask for the validation coupon at the front desk of the Club.
 
How do I purchase tickets?
There are three ways to purchase tickets to Club Passim shows: online, in person, or on the phone. Purchase tickets at passim.org 24 hours a day. Purchase tickets at the box office from 6:30PM until 10PM every night. Purchase tickets by phone from 10AM to 6PM on weekdays by calling 617.492.7679. If you call outside of those hours, please leave a message, and we will call you back as soon as we can.
 

Please note that tickets are not sold online or by phone after 3PM the day of the show. After 3PM, tickets must be purchased in-person at the box office. The box office typically opens 90 minutes prior to shows.
 
What should I do if I can’t make it to the show?
We are unable to offer refunds, but you have two options to ensure that your ticket doesn’t go to waste. You may give your ticket to a friend by forwarding the confirmation email to them or by simply telling them what name your order is under.  You may also release the ticket back to us by calling 617.492.5300, and we’ll make sure that your seat doesn’t sit empty.
 
How do I get a refund?
Passim does not offer ticket refunds. Please give your ticket to a friend, or call 617.492.5300 to release them back to us so someone else can use your ticket.
 
What should I do if my group is arriving at different times?
We are happy to seat your party as each person arrives. Just make sure that everyone in your party knows the name that the order is under.
 
If I bought tickets for the early show, may I switch to the late show (or vice versa)?
We are able to offer exchanges for the same show at a different time or on a different night (for example, switching from the Friday Dar Williams show to the Saturday Dar Williams show). We can accommodate exchanges by charging the processing fees ($2.65 per ticket) again. If you would like to exchange your tickets, please call the ticketing line, 617.492.7679.
 
I would like to use my member passes for a show. How do I reserve my seats?
Please email Mallory or call her at 617.492.5300 to reserve seats using your member passes.
 
How do I use my gift card to buy tickets?
Please contact Abbey at 617.492.5300 to place your order. You are unable to redeem your gift card through our website.

What does “Will Call” mean?
“Will Call” means that your name will be on a list at the box office on the night of the show. There will be no physical tickets. All you need to do is bring your confirmation email to the box office and that will serve as your tickets.
 
What should I do if I didn’t receive a confirmation email?
First, please check your spam folder for an email sent by our ticketing address. If you still can’t find the email, please call us at 617.492.7679 to make sure that your order went through successfully.
 
What should I do if I can’t print my confirmation email?
As long as you know the name that the order is under, we will be able to find your order at the box office, even without the confirmation email.
 
What is the difference between Dinner Seats and General Admission?
The two types of seating are equal in price, and you may eat and drink in both sections. However, dinner seats (or table seats) are at reserved tables, while General Admission are first-come, first-served seats with no table.

My confirmation email says “Table 14” and “General Admission.” Does this mean I’m sitting at a table or general admission?
Your seats are at Table 14. The second category “General Admission” means that your specific seat at the table is not reserved. When you arrive at the show, you may sit at any of the available seats at your table.

There are three of us in my party. Will someone else sit at the table with us?
Yes, this is possible. Each seat is sold separately, so another patron may join your party.

There are five of us in my party. Can we just pull up an extra chair at our table?
There are four seats per table, and there is no room to pull up an extra chair. You may get seats at two adjacent tables so that you can sit near each other, but we are unable to add a fifth chair to a table.

I’m planning to eat dinner at the Club. Do I need to finish my meal before the show starts?
The Veggie Planet waitstaff will circulate throughout the room for the whole evening, starting 90 minutes before showtime. When you eat is entirely up to you. Some people like to finish dinner before the show, starts, while others prefer to arrive about 15 minutes before showtime and eat during the performance.
 
Where can I find the Veggie Planet menu?
Go to Veggieplanet.net.
  
How do I find out if a show is canceled due to inclement weather?
We rarely cancel shows. If the artist is able to make it to Club Passim, then the show will go on. If we do cancel a show, then we will immediately post an announcement on our home page. If there is bad weather on the night of your show, please check the home page of our website for the latest news or call the office at 617.492.5300. If a show is canceled, all ticketholders will be notified and fully refunded for the tickets.
 
May I bring my child to a show?
Yes! We are an all-ages venue, so children and teens are welcome. Children under two do not need a ticket, as long as they are sitting in an adult’s lap. Family memberships include free passes for children ten or younger.